Frequently Asked Questions
How long does it take for my painting to be shipped?
Australia (free shipping) My studio is in Hobart. Your artwork will be sent with our trusted couriers and shipping time will vary depending on your location. You will receive confirmation as soon as your artwork is on its way to you and I will always do my best to get your painting packaged and dispatched in 2-3 business days. Orders placed on the weekend or public holidays will be packed and dispatched the following week.
If you need your painting by a specific date please email me at: info@hannahblackmore.com and I will try to make that date.
International (I can give you a quote upfront) Your painting will always be dispatched as soon as possible but due to customs and travel this can vary depending on the country. Once your artwork has been shipped, I will be able to track the delivery. You will be responsible for any import duties and taxes when the item arrives in your country.
We take care in packaging your new painting to ensure it arrives safely but if for any reason an accident does occur and your painting is damaged or lost in transit then get in touch and I can either fix your painting or arrange a replacement/refund.
How much is it for shipping?
Shipping within Australia is included in all my prices. So you know exactly how much you are paying when you buy.
For international shipping, please email me at info@hannahblackmore.com for a quote.
Do I need to frame my painting?
It's completely up to you. My paintings don't need to be framed, as the canvases are ready to hang as they are. They look fresh and contemporary with a thin border. If you do choose to frame, I recommend white or natural wood.
How do I care for my painting?
Every painting is sealed with a light varnish to protect the paint from direct sunlight, dust and debris. Your painting can be safely dusted along the top of the canvas and cleaned with a damp cloth to keep it looking its best.
What is your refund policy?
I have a 7-day refund policy, which means you have 7 days after receiving your painting to request a return. To be eligible for a return, your painting must be in the same condition that you received it, preferably in its original packaging. You’ll also need proof of purchase. To start a return, you can contact me at info@hannahblackmore.com. If your return is accepted, I’ll send you instructions on how and where to send your package at your own expense. You can always contact me if you have any questions.
Damages and issues
Please inspect your painting upon reception and contact me immediately if the item is defective, or damaged so that I can evaluate the issue and make it right. For insurance purposes, you must contact me as soon as you receive your painting.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Will you protect my personal information?
I promise to protect your personal information, and never share it with any third-party websites or apps. Your data is important to me, and I respect your privacy when shopping online.
Got another question?
Please email me at info@hannahblackmore.com and I will get back to you, thank you.