Frequently Asked Questions

How long does it take for my order to be processed?

We aim to ship within 2 days of receiving your order. Orders placed on the weekend or public holidays will be packed and dispatched the following week.

How much is it for shipping?

Shipping within Australia is included in all our prices! So you know exactly how much you are paying when you checkout.

For international shipping, please email us at info@hannahblackmore.com for a quote.

Do I need to frame my painting?

It's completely up to you! My paintings don't need to be framed, as the canvases are ready to hang as they are. They look fresh and contemporary with a thin white border. If you do choose to frame, I recommend white or natural wood.

How do I care for my painting?

Every painting is sealed with a light varnish to protect the paint from direct sunlight, dust and debris. Your painting can be safely dusted along the top of the canvas and cleaned with a damp cloth to keep it looking its best.

What is your refund policy?

We have a 7-day return policy, which means you have 7 days after receiving your painting to request a return.

To be eligible for a return, your painting must be in the same condition that you received it, preferably in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hannahblackmore.com. If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return questions at info@hannahblackmore.com.

Damages and issues



Please inspect your painting upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Will you protect my personal information?

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

We promise to protect your personal information, and never share it with any third party websites or apps. Your data is important to us, and we respect your privacy when shopping online.

Got another question?

Please email me at info@hannahblackmore.com and I will get back to you, thank you.