Frequently Asked Questions
HANNAH BLACKMORE
How long does it take for my painting to be shipped?
I include shipping within Australia for work sold through my website and studio in Hobart. Your artwork will be sent with our trusted couriers and shipping time will vary depending on your location. You will receive confirmation as soon as your artwork is on its way to you and I will always do my best to get your painting packaged and dispatched in 2-3 business days. Orders placed on the weekend or public holidays will be packed and dispatched the following week.
Please note: Shipping is NOT included from work sold through galleries.
If you need your painting by a specific date please email me at: info@hannahblackmore.com and I will try to make that date.
International (I can give you a quote upfront) Your painting will always be dispatched as soon as possible but due to customs and travel this can vary depending on the country. Once your artwork has been shipped, I will be able to track the delivery. You will be responsible for any import duties and taxes when the item arrives in your country.
We take care in packaging your new painting to ensure it arrives safely but if for any reason an accident does occur and your painting is damaged or lost in transit then get in touch and I can either fix your painting or arrange a replacement/refund.
How much is it for shipping?
Shipping within Australia is included in all my website and studio prices. So you know exactly how much you are paying when you buy.
Paintings sold through galleries do NOT include shipping.
For international shipping, please email me at info@hannahblackmore.com for a quote.
Do I need to frame my painting?
It's completely up to you. Most of my paintings are sold unframed, as the canvases are ready to hang as they are. They look fresh and contemporary with the sides of the canvas either painted white or dark brown. If you do choose to frame, I recommend white or natural wood.
How do I care for my painting?
Every painting is sealed with a light varnish to protect the paint from direct sunlight, dust and debris. Your painting can be safely dusted along the top of the canvas and cleaned with a damp cloth to keep it looking its best.
Why is your art priced the way it is?
My pricing reflects not only the time and effort invested in each piece but also factors such as the quality of materials used, the uniqueness of the artwork, and my experience as an artist. Each painting is a labour of love, and I strive to ensure that my prices are fair and reflective of the value I bring to each piece.
How do you determine the price of your artwork?
Several factors influence the pricing of my artwork, including the size of the piece, the complexity of the subject matter, the cost of materials, and the demand for my work in the market. Additionally, I consider factors such as my experience as an artist and the current trends in the art world when determining the price of each piece.
Can I negotiate the price of a piece of art?
While I understand that purchasing art is a significant investment, my prices are set based on careful consideration of various factors. However, I'm always open to discussing pricing options with serious buyers. Feel free to reach out to me directly to discuss your budget and preferences, and I'll do my best to accommodate your needs.
Why do some pieces of art cost more than others?
The pricing of my artwork varies depending on several factors, including the size, complexity, and medium of each piece. Additionally, factors such as the amount of time and effort invested in creating the artwork, as well as its perceived value in the market, may also influence its price. Ultimately, each piece is priced based on its individual merits and attributes.
Do you offer payment plans for your artwork?
Unfortunately not. I understand that purchasing art is a significant investment, and I want to make the process as accessible as possible for my collectors. For those interested in purchasing my artwork, please don't hesitate to reach out to discuss options that work best for you.
How often do you adjust your prices?
I review my pricing periodically to ensure that it reflects the value of my artwork and my years of experience. While I strive to maintain consistency in my pricing, occasional adjustments may be made in response to changes in factors such as material costs, demand for my work, and my level of experience as an artist.
What is your refund policy?
I have a 7-day refund policy, which means you have 7 days after receiving your painting to request a return. To be eligible for a return, your painting must be in the same condition that you received it, preferably in its original packaging. You’ll also need proof of purchase. To start a return, you can contact me at info@hannahblackmore.com. If your return is accepted, I’ll send you instructions on how and where to send your package at your own expense. You can always contact me if you have any questions.
Damages and issues
Please inspect your painting upon reception and contact me immediately if the item is defective, or damaged so that I can evaluate the issue and make it right. For insurance purposes, you must contact me as soon as you receive your painting.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Will you protect my personal information?
I promise to protect your personal information, and never share it with any third-party websites or apps. Your data is important to me, and I respect your privacy when shopping online.
Got another question?
Please email me at info@hannahblackmore.com and I will get back to you, thank you.