How long does it take for my painting to be shipped?

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Your painting will be sent with our trusted couriers and shipping time will vary depending on your location. You will receive confirmation as soon as your artwork is on its way to you, and I will always do my best to get your painting packaged and dispatched in 2-3 business days. Orders placed on the weekend or public holidays will be packed and dispatched the following week.

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Typically, smaller paintings take 2-3 days to arrive within Australia, and larger paintings 1-2 weeks.

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Please note: Shipping is not included for work sold through hotels and galleries.

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If you need your painting by a specific date, please email me at info@hannahblackmore.com , and I will try to make that work for you.

 

International Orders: Your painting will always be dispatched as soon as possible, but due to customs and travel, this can vary depending on the country. Once your artwork has been shipped, I will be able to track the delivery. You will be responsible for any import duties and taxes when the item arrives in your country.

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We take care in packaging your new painting to ensure it arrives safely, but if, for any reason, an accident does occur and your painting is damaged or lost in transit, then get in touch, and I can either fix your painting or arrange a replacement/refund.

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How much is it for shipping?

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I offer free shipping worldwide for orders placed through my website or directly from me. So you know exactly how much you are paying when you buy.

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Paintings sold through hotels and galleries do not include shipping.

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Do I need to frame my painting?

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It's completely up to you. Some of my paintings are sold unframed, as the canvases are ready to hang as they are. They look fresh and contemporary with the sides of the canvas painted dark grey. If you do choose to frame, I recommend black, white or natural wood.

 

How do I care for my painting?

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Every painting is sealed with a light satin varnish to protect the paint from direct sunlight, dust and debris. Your painting can be safely dusted along the top of the canvas and cleaned with a damp cloth to keep it looking its best.

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How do you price your paintings?

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My pricing reflects not only the time and effort invested in each piece but also factors such as the quality of materials used, the uniqueness of the artwork, and my experience as an artist. Each painting is a labour of love, and I strive to ensure that my prices are fair and reflective of the value I bring to each piece.

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Several factors influence the pricing of my artwork, including the size of the piece, the complexity of the subject matter, the cost of materials, and the demand for my work in the market. Additionally, I consider factors such as my experience as an artist and the current trends in the art world when determining the price of each painting.

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Do you offer payment plans for your artwork?

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Unfortunately not. I understand that purchasing art is a significant investment, and I want to make the process as accessible as possible for my collectors. For those interested in purchasing my artwork, please don't hesitate to reach out to discuss options that work best for you.

How often do you raise your prices?

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I review my pricing periodically to ensure that it reflects the value of my artwork and my years of experience. While I strive to maintain consistency in my pricing, occasional adjustments may be made in response to changes in factors such as material costs, demand for my work, and my level of experience as an artist.

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What is your refund policy?

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I have a 7-day refund policy, which means you have 7 days after receiving your painting to request a return. To be eligible for a return, your painting must be in the same condition that you received it, preferably in its original packaging. You’ll also need proof of purchase. To start a return, you can contact me at info@hannahblackmore.com. If your return is accepted, I’ll send you instructions on how and where to send your package at your own expense.

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Damages and issues

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Please inspect your painting upon reception and contact me immediately if the canvas is damaged so that I can evaluate the issue and make it right. For insurance purposes, you must contact me as soon as you receive your painting.

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Refund

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I will notify you once I’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method.

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Will you protect my personal information?

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I promise to protect your personal information and never share it with any third-party websites or apps. Your data is important to me, and I respect your privacy when shopping online.

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Got another question?

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Please email me at info@hannahblackmore.com and I will get back to you. Thank you.

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